Director of Owner Services

Tampa, FL

Full Time

Experienced

At FlyUSA we're redefining the private aviation experience from start to finish. As leaders in the industry, we provide comprehensive solutions that meet the unique needs of our clientele. We're not just about flying; we're about delivering unparalleled service and creating memorable journeys.

Position Summary:
FlyUSA is seeking a Director of Owner Services who can deliver an unmatched white-glove service experience to our aircraft owners and on-fleet clientele. This role focuses on providing highly personalized service, attending to every detail of the client's journey, and ensuring seamless execution of their travel preferences. The ideal candidate will have a strong background in luxury customer service or hospitality, with the ability to anticipate client needs and deliver five-star experiences.

Location: Tampa, FL

Key Responsibilities:

Serve as the primary point of contact for VIP aircraft owners and clientele, managing their preferences, schedules, and requests with the highest level of attention to detail.
Deliver exceptional, white-glove service at all times, ensuring that every flight experience exceeds client expectations.
Provide a warm, friendly, and respectful service in all interactions, building long-lasting relationships with high-net-worth clients by understanding their personal preferences.
Meet and greet VIP clients in person before local departures, ensuring that all aspects of their journey are meticulously prepared.
Coordinate services such as catering, ground transportation, and other flight requirements to ensure seamless travel experiences.
Manage client schedules and special requests, and provide solutions that cater to their personal and professional needs.
Anticipate client needs and proactively address any concerns or preferences, ensuring their experience is effortless from start to finish.
Work closely with internal teams, including flight operations and maintenance, to ensure all aspects of the flight and ground services are managed flawlessly.

Requirements:

5+ years of experience in luxury customer service, hospitality, or a similar high-end, client-facing role, preferably within the private aviation or travel industry.
Proven experience working directly with high-net-worth individuals (HNWI) or VIP clientele, providing personalized services that cater to unique preferences.
Demonstrated ability to coordinate and manage luxury services (such as catering, ground transportation, and personalized requests) with high attention to detail.
Proficiency in CRM systems or similar tools to track client preferences and schedules, ensuring no detail is missed.
Ability to anticipate client needs, providing personalized service that reflects a five-star standard of care.
Experience working with high-net-worth or VIP individuals is preferred.
Availability to work flexible hours, including evenings, weekends, and holidays, based on client schedules and requirements.

Additional Benefits:

Employer-paid medical benefits
Dental, vision, and life insurance options available
HSA/FSA options
Short/long-term disability options
401K with company match (after 3 months)
Uniform allowance
Opportunities for involvement in exclusive aviation and luxury travel events

Equal Opportunity Employer
FlyUSA Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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