FlyUSA, Inc.

Client Experience Specialist

Clearwater, FL - Full Time

At FlyUSA, we are redefining the private aviation experience by providing exceptional service to our clients from start to finish. As leaders in the industry, we are committed to delivering unparalleled travel experiences that exceed expectations. We’re not just about flying passengers from point A to B; we’re about creating memorable journeys and exceptional moments for every client, every time.


Position Summary:

FlyUSA is seeking a Client Experience Specialist to join our team and provide a personalized, high-touch experience for our clients. In this role, you will act as a primary point of contact for VIP and high-net-worth clients, ensuring their needs are met with the utmost professionalism and care. The ideal candidate will have a strong background in luxury customer service, with the ability to anticipate client needs, resolve issues, and elevate every aspect of their journey.


Core Responsibilities:

  • Client Relationship Management: Serve as the main point of contact for clients, building and maintaining strong, long-term relationships through exceptional service.
  • Personalized Service: Anticipate client needs and preferences, ensuring that every aspect of their travel experience is tailored to their specific desires and requirements.
  • Issue Resolution: Address client concerns and resolve issues swiftly, ensuring a seamless and positive experience from start to finish.
  • Collaboration with Internal Teams: Work closely with flight operations, maintenance, and ground staff to ensure smooth coordination and exceptional service delivery.
  • Event Coordination: Assist in planning and coordinating any special requests or bespoke arrangements, including catering, transportation, and on-ground services.
  • Feedback Collection: Gather client feedback to continuously improve service delivery and identify opportunities for further enhancement.


Minimum Requirements:

  • Experience: At least 2 years of experience in a luxury customer service or client-facing role, ideally within aviation, hospitality, or a similar high-end industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate professionally and clearly with high-net-worth clients and internal teams.
  • Problem-Solving Skills: Strong ability to resolve issues proactively and find solutions to meet the unique needs of each client.
  • Attention to Detail: A keen eye for detail and a commitment to ensuring every aspect of the client experience is flawless.
  • Tech-Savvy: Proficiency with CRM systems or similar tools to manage client preferences and track service requests.
  • Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays, based on trip requirements. 


Preferred Qualifications:

  • Experience in Aviation or Luxury Travel: Previous experience working in the private aviation industry or high-end travel services.
  • Event Planning: Experience in organizing special events or coordinating bespoke travel arrangements for VIP clients.
  • Additional Languages: Proficiency in additional languages is a plus, but not required.


Benefits:

  • Optional Medical, Dental, Vision, and Life Insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
  • Disability insurance (short and long term).
  • 401(k) with company match after 3 months of employment.


Equal Opportunity Employer

FlyUSA Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Apply: Client Experience Specialist
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter
Who referred you to this position? Enter their first and last name here.
What’s your citizenship / employment eligibility?*
LinkedInLinkedIn profile URL:
Desired salary*
Earliest start date?*
How many years of experience do you have in a luxury customer service or client-facing role?*
Have you worked in a role that interacts with high-net-worth clients before?*
Have you collaborated with other teams (e.g., operations, sales, catering) to meet client needs?*
Are you available to work flexible hours, including evenings, weekends, and holidays, based on flight schedules and client needs?*
Are you local to the Tampa Bay area and willing to work in person?*
Do you have reliable transportation?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*